Return & Refund Policy

1. Eligibility for Returns

We strive to ensure the highest quality in our products. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• Returns must be initiated within 7 days of delivery.
• The product should not be damaged, altered, or tampered with.
• Custom-made, perishable, or hazardous materials are not eligible for return.

2. Return Process

To initiate a return, follow these steps:

• Email us at [your email] with your order number and reason for return.
• Our team will review your request and provide return authorization if eligible.
• Securely pack the item and ship it back to our return address.
• Once received, we will inspect the item and process your refund or replacement within 7-10 business days.

3. Refund Policy

• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to our error.
• If an item is damaged upon return or not in its original condition, a partial refund or rejection may apply.

4. Exchanges & Replacements

We offer replacements for:

• Items that are defective, damaged, or incorrect upon delivery.
• To request an exchange, contact us within 48 hours of receiving the product.

5. Non-Returnable Items

• Custom orders & special formulations
• Opened or used products
• Hazardous materials & chemicals (for safety reasons)

6. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellations are not possible.

7. Contact Us

We are committed to ensuring customer satisfaction and will assist you with any concerns.